Installer Blues

Let’s set the scene. It’s a cold winter night. You’ve got a fire going and a nice glass of red wine. The soothing sounds of your special slow jams mix tape fill the room. Next, you snuggle up to your computer to install DivX Software. But wait … something’s wrong. The installer won’t work. Why? For some reason, your anti-virus software has flagged DivX – and now your tears slowly drip off your disappointed face into your wine glass.

We don't judge how you install DivX Software.

We don’t judge how you install DivX Software.


Sound familiar? Unfortunately, some users – even the romantic ones – may have an issue with our installer due to a false positive result from anti-virus software.

Fortunately, it’s not true. DivX is safe to install and does not contain any viruses or malware. Waiting a day or two, or reaching out to DivX Support can clear up the issue.

So if it’s not true, why do anti-virus software programs (e.g. Symantec, McAfee) flag our installer?

It all comes down to how we’re able to offer our software for free. In order to create DivX Software, we have many expenses. I won’t bore you with the costs, but there’s our hard working team (engineering, product development, support, legal, marketing and more), offices, fees for using certain technology licenses and codecs, etc. To help cover these costs, one of the ways we generate revenue is through partner offers during installation. When you chose to accept an offer from one our partners (e.g. Opera, Parallels Desktop, Booking.com), we receive some revenue to pay for our expenses.

You’ve likely seen third-party offers before when installing software. Hopefully, the offer you see from DivX (like the one below) is one that’s of interest to you and improves your experience. If not, you can always choose to skip the offer. DivX Software will still be free and nothing will be installed without your permission.

Partner offer in DivX installer

Example of a recent partner offer

When anti-virus technology views the partner offer in our installer, it often doesn’t recognize it and flags it as suspicious. It usually takes a day or two (although it can be longer on occasion) for the unnecessary flag to go away after they determine that our software doesn’t contain any malware and it’s whitelisted. Unfortunately, this means that when you get a software update alert from DivX, you may find that your anti-virus software thinks you’re trying to install something you shouldn’t, even though there’s no risk.

The reality is that in order to cover costs, we do include partner offers in our installer. (Side note: if you purchase DivX Pro – one of the many features you get is no ads. This means no ads in any of the software products OR the installer. You can even just buy “ad-free” by itself if you wish.) We continue to work on ways to avoid getting flagged, but it’s not easy. The anti-virus companies aren’t perfect and false-positives happen somewhat regularly. We appreciate you using DivX Software and for your patience if you find yourself staring at malware notification when trying to install our software.  We’re not trying to trick you into installing an out-of-date Ask Jeeves toolbar or anything, just trying to keep DivX free!

No tricking you into installing an out-of-date Ask Jeeves toolbar.

The Amazing DivX Converter

If you’ve used DivX Converter, you know how easy it is to drag a video on to the converter, pick a profile and click “Start”. Boom. Just like that, you’ve converted a video. It’s simple to use … even for me.

Simply drag, drop and convertSimply drag, drop and convert with DivX Converter.

So you know that it’s easy to convert video (or you do now), but maybe you don’t know about some of the “advanced features” of DivX Converter. Below we’ll take a quick look at some of benefits of using the features included with DivX Pro.

First, why convert videos in the first place?

While there are many reasons why you may need to convert a video, some of the more popular reasons include:

  • Creating a smaller file size: By using the technology included in DivX Converter, you can compress your video file size without losing any significant quality.
  • Making the file compatible with another device: Say you have .wmv file you want to play on your iPhone or iPad. Just convert it with the preset profile for your device to create a compatible .mp4 file.
  • Ensure your file plays through DivX Mobile: If you use the free DivX Mobile app for Android or iOS, you can convert a non-compatible file to a DivX Plus HD (.mkv) file to play on your phone or cast to your TV or media streamer (e.g. Roku, Chromecast, Apple TV, Fire TV, Xbox, etc.).
  • Back up DVDs: With DivX Pro and the included MPEG-2 Plug-in, you can convert non-encrypted DVDs so you can have a digital backup of your personal video collection.

ADVANCED FEATURES IN DIVX CONVERTER
There are several features only available with DivX Pro that give you even more value from DivX Converter.

  • Trim video: Have a video with some wasted time in the beginning and/or end? Using this feature allows you to choose a starting and end point before you begin your conversion. When your file is done, it will be converted to the profile you chose, plus at the length you specified. Learn more about trimming your video.
  • Crop, rotate/flip: Filmed a video sideways? No problem. Just rotate the video until it’s correct. Or crop the borders of your video to center your subject, for example.
  • Add a custom watermark: Want to put your brand on your videos? Simply upload a logo/image, choose the level of transparency and you’re good to go.

Trimming a video in DivX Converter
Trimming a video in DivX Converter

 ADDITIONAL INFORMATION:

 

Do I Need to Register My DivX Device?

Pop quiz hot shot: What is the number one topic for DivX Support questions? Any guesses? No, it’s not “How can I meet the person who writes DivX blog posts? He sounds amazing!” (Good guess, though. That’s a close second.) The question we get more than any other is about registering a DivX Certified device.

There are thousands of different kinds of DivX devices – ranging from TVs and Blu-ray players to in-car players and home theater systems – that we’ve tested to ensure playback of a variety of video formats, including DivX files. When scrolling through the on-screen interface for these devices (and included in the user manual), is information on registering your device, “to play purchased DivX video.” Following instructions to register your device is a fairly easy process that involves copying a file to a disc or USB stick and playing it on your DivX Certified device. (Here is the nitty gritty on how to register your device or a how-to video on the topic.)

DivX Device  DivX Device interface
    DivX Logo on a device and on-screen interface to get DivX VOD Registration Code

But wait … do you really need to do this? The key word above is “purchased”. If you’ve purchased a DivX movie or show online, then, yes, you will need to go through registration to play it back on your device (e.g. TV, Blu-ray player, etc.). If your content is downloaded from the internet or is a video you created, you do not need to register your device to play back the file. What this means is that a vast majority of users can enjoy their videos (DivX or other popular formats) through their DivX Certified device without going through the registration process.

The bottom line:
If you have a device with the DivX logo on it, you can play back a variety of popular video formats without any additional effort. If you’ve purchased any DivX video movies/shows, then you’ll need to register your device. If you haven’t made a purchase, no need to register first. Start enjoying your videos!

If you ever have any questions for DivX Support, please head on over to our support section and read some forums or ask a question.

Note: Devices are certified for different DivX profiles. Here’s a quick breakdown:
DivX Device

 

DivX Mobile Video Part 2: Casting With Media Server

If you’ve used the DivX Mobile app (You haven’t?! Why not? It’s free and it’s available for Android and iOS. Go get it!), you know that it’s simple to use. Even though it’s easy to understand, we still wanted to make some tutorial videos to help people get the most out of the app.

We started with a basic how-to-use-the-app video … like a first date. Yes it was just scratching the surface, yes it was awkward at first, but it let us both see if we wanted to take this further.

Now it’s time for the second date. Gone are the formalities of simple playback and casting, and now we get into the good stuff. Now we’re talking about using the DivX Media Server (free in DivX Software) to watch a video from your computer on your phone and casting a video from your computer to your TV.

We’ll skip the trailers and jump right into our second date … um, I mean, our second tutorial video.

 

Intro Video (Part 1):

Download DivX Mobile for FREE today:
apple_app_store google_play_store

DivX Mobile Tutorial Video

The Internet rumors about the new footage are true … there are a series of “movies” being created about the DivX Mobile App. Yes, Joss Whedon and J.J. Abrams dropped out (citing creative differences … and the budget of $0), but the first installment is here!

The first video simply shows how to use the app for basic functions such as casting video to your TV (the app casts to Smart TVs, Roku, Xbox, Chromecast, Apple TV, etc.). and playing a video on your phone (the app plays a wide variety of formats — more than your phone’s native player).

So while there are no big reveals or surprise cameos in this movie (apparently the rumor that Flash Gordon would show up was not true), it’s worth 90 seconds of your time. Plus, online sources report that episode two will be darker and include shocking revelations.

Download DivX Mobile for FREE today:
apple_app_store google_play_store

The DivX Media Ecosystem

Over the past 15+ years, DivX has helped millions of users enjoy their digital media. Our free software has been downloaded over a billion times and there are more than a billion devices (TVs, Blu-ray players, etc.) worldwide certified to play DivX video. We’ve worked to create compatible software and devices in an effort to make DivX a “one-stop shop” so you can enjoy your media on your terms.

People learn about DivX through a variety of ways. Some download our software because they have a video they can’t play, audio that doesn’t work or they need to convert a file to make it compatible with another device/player. Others are looking for a better video player for their phone or to cast their video and photos to the TV. And whether you learned about DivX years ago or just this week – and whether you use DivX simply for the free software or you purchased tools with advanced features – we’ve help create an ecosystem that allows you to enjoy your high-quality content on your own terms.

We designed this graphic to better explain how DivX can be a ‘one-stop shop’ that provides everything you need to enjoy your media. As you can see, DivX tools work across a variety of screens and platforms to reduce the complexities of digital video and audio formats. Check it out, download the free software and the free app and make the most of your media!

THE DIVX MEDIA ECOSYSTEM

Deep, Dark (DivX-related) Secret

Actually, not that juicy

I have a secret to share. Most of my co-workers don’t know this about me, but sometimes you just have to be able to face the man in the mirror. Okay – here goes … I, an employee of DivX for over 10 years, wasn’t using our software to its full potential. To be more specific, until recently I had never tried using the DivX Media Server to watch video on my TV from my computer.

DivX Media Server
It’s surprisingly easy to cast from your computer to your TV

So maybe that’s not the type of truth bomb that’s going to make it onto Wikileaks, but it still feels shameful. Co-workers in the kitchen would talk about casting to the TV through the DivX Media Server and I would nervously laugh and nod along, all the while having no idea what they were talking about.  When they asked me how I used the media server, I’d pretend my phone was ringing and rush out of the room while attending to “an important call.”

I think I came across more like an I-hear-imaginary-sounds person than a very-important-and-busy person.

Oh the shame.

I had, however, been using the DivX Mobile app. I had been casting video from my phone to the TV for the family to enjoy. Mostly videos and photos I had taken – rather than full shows or movies – and it was fun to watch family hijinks on the big screen instead of huddled around a phone or passing it around for each person to see.  Later, when setting up a video for my son to watch on my computer, he wanted to watch it on the TV.

DivX Mobile App

I could sense the stares of disapproval from my co-workers as I stopped dead in my tracks. Wait, I can cast video from my computer to the TV! I simply turned on “Sharing” in the DivX Player, found my device (in this case a Samsung TV), and the video showed up on the TV. Magic!

To my son, I was a technical genius. To my co-workers, I was no longer inept. It’s not much, but I’ll take it. (Want to join me on the esteemed level of “no longer inept”? Here’s a blog post on the topic and a Support article.)

And now, when I’m in the kitchen with co-workers, I don’t have to pretend my phone is ringing … except when the topic shifts to codec algorithms.


Algorithms are hard.

Make More Compelling Videos With Subtitles

In the age of scrolling by videos in a Facebook feed or on a website, adding words to video can add a huge benefit. Whether it’s just adding in some details (location, date, etc.) or the inner monologue of your cat (“I can haz you stop filming me”), putting captions or subtitles on your videos can make them more interesting and engaging. Let’s talk about how to go about doing this…

For example, a 34-second video of my fierce worm-eating bearded dragon. Filmed on my iPhone and created with DivX Converter.

NOTE: All the files used to make the video above (original video from my phone, SRT file and converted files are linked at the bottom.)

DivX Player and DivX Certified devices support video subtitles in a variety of formats. Some subtitles are embedded within the video file, but some are in external, companion files. One of the easiest ways to create subtitles for your own videos is to use the external SRT file format. It’s just a simple text file that you can edit using Windows Notepad or TextEdit on Mac*. For example, if you have a video called “myEpicVideo.mkv”, then you can create a text file called “myEpicVideo.srt” with subtitles in it. Just give your SRT file the same name as your video file and create some subtitles like these:

1
00:00:00,000 --> 00:00:02,000
An Epic Monster Movie

2
00:00:02,500 --> 00:00:04,500
By A Brilliant Filmmaker

Each subtitle is given a number. Typically you’d start at 1 and count up but the numbers aren’t really important. Following the number are the time codes that indicate when the player should display the text. The time is written as hh:mm:ss,millisecond format. Following the timecodes is the text you want to display (e.g. “An Epic Monster Movie”). Finally there is a blank line before the next subtitle.

If you make your subtitle file wrong, DivX Player will display an error message that says “unsupported subtitle format”. Go back and correct your SRT file and try again.

Turning on subtitles
Don’t forget to turn on subtitles in DivX Player.

In this example, the words “An Epic Monster Movie” appear as soon as the video starts to play since the code above starts at 00:00:00,000. The words will be on screen for two seconds before vanishing as it ends at 00:00:02,000. Then there’s a 500 millisecond gap before the next subtitle appears at 00:00:02,500. The humble words “By A Brilliant Filmmaker” are also displayed for two seconds and then vanish.

As noted before, subtitles don’t have to just be for transcribing dialogue. You can use SRT files to add a title and credits to your film, for example. You might throw in subtitles to make a joke or add to a story. The SRT format is a quick way to put text over your video. What you do with it is up to you.

Speaking of “up to you”, here’s another example:

1
00:00:00,000 --> 00:00:04,000
<b>An Epic Movie</b>
By: <i>A Brilliant Filmmaker</i>

2
00:00:04,500 --> 00:00:06,500
(epic but only 30 seconds long)

3
00:00:27,000 --> 00:00:30,000
THE END

The gap between displaying subtitles can be as short or as long as you’d like. In this example, we display a film title, then a half second pause (500 milliseconds), followed by the next line of copy. After that there’s a long delay before “THE END” appears.

As you can see, subtitles might be multiple lines long. Our first subtitle here is two lines of text. You can typically include up to four lines but the player will start chopping off lines if you have too many or if your subtitle font is too large. You can also include some simple formatting like bold or italic using the common HTML codes — but don’t expect any fancy HTML formatting. Bold and italic are basically it and not every player will support even those simple codes.

Displaying your videos with subtitles is easy with DivX Player but not all players will properly display subtitles. That’s why DivX Converter has a “burn in” option for subtitles. Take your video and your SRT file to DivX Converter and create a new version. Select the “burn subtitles into video” option. DivX Converter will create a new video with the subtitles permanently encoded into the video. This removes the ability to change the appearance using the options in DivX Player and removes the ability to turn off the subtitles — however, it does ensure that the text is always visible when your share your video. Sometimes that’s exactly what you want like when you’re about to upload to YouTube or Facebook.
Burn in feature in DivX Converter

Here are some other tips to keep in mind.

    - The index number doesn’t matter to DivX Player. You could number every subtitle as 0 but you should probably give each a unique, sequential number to make things easier.
    - The order of the subtitles doesn’t matter to DivX Player. The player will sort them according to the timecodes but you should probably put them in order so you don’t go insane.
    - The size and color of the subtitles are options within DivX Player’s settings. You can change all the text to more readable color and size by adjusting the preferences.
    - The Player settings don’t affect Converter. When you choose to “burn subtitles into video”, DivX Converter will always burn in subtitles using the default color and size.
    - The filenames don’t have to be the same. Your subtitle file can have any name and you can use the “Open Subtitle File” option to choose your subtitles. This can help if you have multiple subtitle files perhaps in multiple languages.
    - Automatic subtitles is an option. Within DivX Player preferences, you can turn off the “Automatically use corresponding subtitle files” option if you want to always open the subtitle file separately.

For reference, below are a list of all the elements used to create a short video:

  • IMG_0477_Kwanna.MOV (Original file shot on iPhone 6.)
  • IMG_0477_Kwanna.srt (SRT file created in TextEdit.)
  • IMG_0477_Kwanna.mkv (File created with DivX Converter with .srt file and .mov file muxed together. This file needs subtitles turned on to view in DivX Player.)
  • IMG_0477_Kwanna_burned-in.mkv (File created with DivX Converter and “Burn subtitles into video” turned on within Converter. This file will show subtitles wherever it’s played and can’t be turned off.)

Also, here’s a great Support article (with screenshots) on adding subtitle tracks to a file in DivX Converter.

* NOTE: If using TextEdit for Mac, make sure to go to Format>Make Plain Text and then Edit>Substitutions and turn off “Smart Quotes” and “Smart Dashes” to make sure the file is in UTF-8 and will work properly as an SRT file.

Two Simple Ways to Cast Video to Your TV

I’m no psychic, so don’t be freaked out, but I’m guessing you have videos saved on your computer. And even more videos – maybe a million or so – on your phone. Was I right? You probably also have a TV that is a larger and more comfortable screen to watch your videos. You also like bacon and gummy bears and sometimes lay awake at night wondering why they haven’t made a remake of “Demolition Man” yet. Okay, maybe I’m a little psychic.

Demolition Man
What’s not to love? It’s got Stallone and Snipes cryogenically frozen … and even Dan Cortese (from MTV Sports fame in the ’90′s) as a ‘Taco Bell Entertainer’. Need I say more?

So, you have all these videos on small screens – let us help you enjoy them on your big screen! There are two easy (and FREE) ways to do this with DivX tools.


1. CAST WITH DIVX MEDIA SERVER IN DIVX PLAYER

Get comfortable on your couch and watch your videos (not just DivX files) from your computer to your TV. Cast to a connected TV, Roku, Chromecast, PS3, Xbox and more. Available on Windows and Mac

How?
1. Make sure DivX Media Server has sharing turned on. To do this:
Open DivX Player, rollover the DivX Media Server icon in the bottom right of the control bar and select “Settings”. You can also access the settings using Player> Tools> Stream Videos…
Stream
   Streaming icon on DivX Player for Mac

Make sure “Sharing” is turned to ON. Note that your TV or device must be on the same network as your computer.
DivX Media Server
   Sharing on DivX Player for Windows

2. From the DivX Media Server icon in the bottom right (again), select “Stream To” to select a video and choose your cast device. If a video is currently playing in DivX Player when you select “Stream To”, that video that will be casted. (You can also right-click on a video in your library and select “Stream To”.)

3. Your video should start playing on your TV!

If you run into any challenges, please check out our Support site for more help with DivX Media Server. Note that instead of casting, you can also change your input on the TV or device to find DivX Media Server and pull videos directly from your computer. Your TV or device should be a DLNA Client in this case.

What devices work with DivX Media Server?
Lots of devices! Many smart TVs (LG, Samsung, etc.) as well as most media streamers (Roku, Chromecast, etc.) plus game consoles (Xbox, PlayStation).
Free Software
DivX Media Server comes with free DivX Software.


2. CAST WITH DIVX MOBILE APP

Connect to your TV and cast your videos (taken by your phone or saved to your phone) onto your TV. DivX Mobile works with Android or iPhone

How?
1, Download the free DivX Mobile app for Android or iPhone.

2. Open your shiny, new app and choose a video from “My Videos” (or a photo from “My Photos”)
DivX Mobile
   Yes, I know, I have a lot of photos. My food doesn’t take pictures of itself.

3. Once you’ve picked a video, choose “Cast” and pick a device that’s on your network
Cast
   We’ve cleverly named the casting button, “Cast”.

4. Your video should start playing on your TV!

What devices work with the DivX Mobile app?
The app works with Android or iPhone, but you can cast to many different devices including smart TVs (LG, Samsung, etc.), media streamers (Apple TV, Roku, Chromecast, Fire TV, etc.) and game consoles (Xbox, PlayStation).

Download DivX Mobile for FREE today:
apple_app_store google_play_store

Now go out there, sit your butt on your coach and cast some videos!

DivX 10.7: Head in the Clouds, Eyes on the Screen

DivX 10.7 is now live! (Feel free to stop reading to go download the free update.) So why is this news? Well, there are several new features that we’re excited about. First off, if you use a Roku box, you can now easily stream video to Roku through DivX Media Server (in DivX Player). But the feature we’re most excited about is Cloud Connect.

Free Update

Cloud Connect enables DivX Software to sync videos from Google Drive and Dropbox. This means you can easily import videos from cloud storage to watch in DivX Player, or convert them into any profile with DivX Converter. You can even save converted videos directly to cloud storage to save space on your computer.

cloud_connectCloud Connect

When you download free DivX Software, you get a 15-day trial of Cloud Connect. If you like it, you can purchase Cloud Connect separately, or as part of the DivX Pro Bundle. (Keep in mind that when you buy DivX Pro, you save 50% compared to buying each pro feature separately.) If you already own DivX Pro, you’re in luck … Cloud Connect is included when you update to DivX 10.7. Learn more about DivX Pro.

Buy-Pro Buy-CC

See what else is new in the latest version of DivX Software … then download it and start making the most of your media.